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Reservations & Booking

Do I need a reservation?

Yes, please book your day pass or 3-day pass through our website. This helps us manage capacity and provide the best service.

What's your cancellation policy?

Full refund for cancellations 48+ hours before your shuttle day. Cancellations under 48 hours receive a gift card for the full amount.

Can I book a private shuttle?

Yes! For group transportation inquiries, please email social@nashville-shuttle.com.

Riding With Us

Where are the pickup/drop-off locations?

Our hop-on-hop-off shuttle has multiple stops throughout Nashville. Check our website map for all locations.

How long is each ride?

Most rides take 15-30 minutes, depending on the route.

What's the shuttle capacity?

Our standard shuttles accommodate 14 riders. For larger groups, we can arrange additional shuttles with advance notice.

Are drinks allowed?

Yes, but riders are responsible for any spills or damage.

Do you have a bathroom?

No, but our routes include stops with facilities.

Policies & Safety

Do I need to sign a waiver?

Yes, all riders 18+ must sign a waiver before riding.

What are your age/accessibility requirements?

No age restrictions, but please note our shuttles don’t have child restraints or wheelchair lifts.

What if I miss my shuttle?

Don’t worry! Our shuttles run continuous loops – another one will arrive shortly.

Are tips expected?

While not required, our staff greatly appreciates tips.

What behavior could get me removed?

We expect mutual respect between riders and staff. Disruptive behavior may result in removal from the shuttle.

What about weather cancellations?

We operate rain or shine but may suspend service during severe weather conditions.

Special Circumstances

Can I ride while pregnant?

Please consult your healthcare provider before riding.

What if I'm visibly intoxicated?

Our staff assesses each situation individually and may decline service if safety or vehicle cleanliness could be compromised.

Using Your Pass

How do I use my pass once purchased?

When boarding, our driver will verify your purchase and provide a wristband for your day or 3-day pass.

Does my pass guarantee a seat?

Passes work on a first-come, first-served basis. While we rarely have capacity issues, seats are not reserved.

How can I find out where the shuttle is?

You can use this link to track the shuttle’s location.

The Shuttle Everyone’s Buzzing About

Jonathan L.

Good service, on time, and reasonably priced. Would recommend.

Jason G.

Got the day pass since we were hitting a bunch of spots around town. Honestly wasn't sure about it at first but ended up being awesome. Used it to get to downtown then over to Scoreboard for lunch. Nice not having to worry about parking or who's going to be DD.

Lexi R.

Liked it! Easy to book and got me where I needed to go. Will use again.

Mary F.

Not using rideshare apps anymore after finding this service. Driver showed up on time (shocking, I know) and the price didn't mysteriously double like it usually does with other services. The app actually tells you where your ride is - super helpful when I'm trying to time leaving my hotel.

Sarah S.

Front desk at Gaylord Opryland suggested using the Nashville Shuttle instead of calling a car service. Glad I listened! Got me downtown in about 20 mins and didn't cost an arm and a leg. Using them for my trip back to the hotel tonight.

Nashville Shuttle
Nashville Shuttle

Hop on the Coolest Nashville Shuttle Around

Day Pass starting at just $15

Save big with our 3-day pass

Day Pass starting at just $15

Save big with our 3-day pass

Day Pass starting at just $15

Save big with our 3-day pass

Day Pass starting at just $15

Save big with our 3-day pass

Day Pass starting at just $15

Save big with our 3-day pass

Day Pass starting at just $15

Save big with our 3-day pass